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Frequently Asked Questions

You don't need an account to order. You can order as a guest. When ordering as a guest, you must fill in your invoice and delivery address information.

We currently work with Bank Transfer/EFT and POST methods.
We will add the virtual post payment method to our site shortly.

You can pick up the products from our store or from our contracted cargo company.

If you request assembly of the products to be assembled, we bring the product ourselves to our Istanbul province, and we assemble the product in line with your request.

Unfortunately, we cannot assemble orders outside of Istanbul for now, you must receive the products from the cargo companies we have agreements with.

We work with contracted cargo companies for unassembled products.

For products designed and crafted by us, the order completion time varies depending on the number of products and workmanship.

Please contact us regarding this issue.

For other ready-made products, delivery time, including shipping time, varies between 2 and 5 days.

We exchange brand new products as long as their packaging is not opened.
For other matters, you can get information about our current return policy on our Terms & Conditions page.


NOTE :
Please contact us for your questions that are not included in the list.