Frequently Asked Questions

Do I need an account to place an order?

You don't need an account to order. You can order as a guest. When ordering as a guest, you must fill in your invoice and delivery address information.

What payment methods do you accept?

We currently work with Bank Transfer/EFT and POST methods.
We will add the virtual post payment method to our site shortly.

What shipping methods do you provide?

You can pick up the products from our store or from our contracted cargo company.

If you request assembly of the products to be assembled, we bring the product ourselves to our Istanbul province, and we assemble the product in line with your request.

Unfortunately, we cannot assemble orders outside of Istanbul for now, you must receive the products from the cargo companies we have agreements with.

We work with contracted cargo companies for unassembled products.

How long will it take to receive my order?

For products designed and crafted by us, the order completion time varies depending on the number of products and workmanship.

Please contact us regarding this issue.

For other ready-made products, delivery time, including shipping time, varies between 2 and 5 days.

What is your return policy?

We exchange brand new products as long as their packaging is not opened.
For other matters, you can get information about our current return policy on our Terms & Conditions page.

NOTE : Please contact us for your questions that are not included in the list.