Delivery Information
What Should I Pay Attention to?
In order for your products to arrive on time and in full, you need to pay attention to some issues before placing your order.
For orders placed by credit card, bank approval can be received immediately and your order can immediately go into preparation. The payment you have deposited in your money order orders is monitored by checking our accounts at the beginning of each business day, and the orders whose payment has been received are taken into the preparation phase. Orders whose payment is completed/verified by 15:30 during the business day will be processed on the same day, and orders whose payment is completed/verified after 15:30 will be processed on the next business day. After the order is processed, the products in stock are delivered to cargo within the same business day.
Orders placed before 11:30 on Saturday are shipped on the same day. Orders placed after 11:30 on Saturday will be shipped on Monday.
If a product is displayed on our site, this usually means that the product is available to us or from suppliers, but we may still have products that are out of stock. If the maximum 30-day period will be exceeded for the supply of products ordered by contacting İcap İnş. Cam Paz. Tic. Koll. Şti. for products that are out of stock or where there is an error in the stock quantity on the site by mistake, you will be contacted via the e-mail and/or phone number you shared with our company during your membership registration.
For products that may be incompatible with your order and/or for which you need technical support, you should definitely place an order by getting support from our contact page. If the packaging of the products we sell is opened, returns are not possible.
What are the Delivery and Billing Address Details?
Since Billing/Invoice Address information cannot be changed after the billing process, do not confirm your order without making sure that your billing information is correct.
The most common reason for delayed deliveries is insufficient address information. Please enter your delivery address fully and completely.
Your order will be sent to the delivery address you entered during your membership registration or when creating your order.
What are the Shipping Details for My Order?
We make deliveries to nearby areas ourselves.
Our company has agreements with Yurtiçi, Aras and PTT Kargo.
In product returns or exchanges, the shipping fee belongs to the sender unless there is technical or physical damage to the product.
If the courier officer cannot find anyone at the address during delivery, he leaves a "Cargo Notification Note" and delivers the cargo to the branch where your address is located. In this case, the cargo must be collected by the buyer from the branch in question within 2 days.
If you request delivery for regions that are not within the scope of delivery of the cargo company, extra shipping charges may occur and these charges belong to the buyer. The fees to be collected from the buyer in this way are not the responsibility of İcap İnş. Cam Paz. Tic. Koll. Şti. in any way.
If your order total amount is 10,000.00 TL or more, including VAT, the shipping fee is paid by our company. For your orders with an amount below 10,000.00 TL including VAT, the standard shipping fee applied to all regions of Turkey within the delivery scope of the cargo company is reflected in your order total amount. In both cases, no fee is charged by the cargo company during delivery. If a fee is requested by the company officer during delivery, please contact us.
The cargo company delivers your cargo within 3 business days, depending on your location, to your address in regions where delivery to the address is possible, and to the branch of the cargo company to which your address is affiliated in regions where delivery to the address is not possible.
How will I know if my order has been shipped?
Additionally, when you log in to our site, you can view your orders in the My Account section and view the status of your order instantly.
After the orders you place on our site are delivered to the cargo, cargo shipment information regarding your order is automatically sent to your e-mail address and mobile phone registered in our system.
My Order Arrived Damaged, What Should I Do?
The products we sell through our e-commerce site icapcam.com.tr are checked for damage at the time they are picked up from the sellers to be delivered to our valued customers and packaged to be delivered to the cargo company. It is not possible for the products you order from our website to be delivered damaged. However, due to the sensitivity of the products, damage may occur due to cargo loading and/or shipping process. If you encounter such a situation;
When your order is delivered to you by the cargo officer, you must check the outer package for damage before receiving it and prepare a "Damage Assessment Report" in case of any damage. You need to not only check the outer package for damage, but also open the box before the cargo officer leaves and make sure that the product is undamaged inside the box. Another thing you should pay attention to regarding the damage assessment report is the statements made by the cargo officers in the report. For example, “There is no damage to the parcel. The product is damaged.” Since a report such as this will be interpreted as meaning that the product was not damaged during transportation, exchange and return will not be possible and will be considered as user error during the warranty period. Be sure to warn the officer to keep a complete and accurate report of your damaged product. If no record is kept, you are deemed to have accepted that the products you received were delivered to you in full, complete and sound/working condition.
(Ex: When the product arrived via the courier officer, it was checked and it was found that the parcel and/or product were damaged.)
Following the delivery of the product to the Icap İnş. Cam Paz. Tic. Koll. Şti. along with the report to be prepared by the cargo officer, your exchange transactions will be carried out quickly and you will be informed.
NOTE: If you receive a damaged product, it must be sent to us via the cargo company that delivered it to you. For example; For a damaged product that you receive via Aras Cargo, it must be sent back via Aras Cargo. Otherwise, cargo compensation for the product cannot be provided and you, our valued customers, will be responsible for any damage to the product.
The Received Product is Not the Product I Ordered / The Received Product is a Defective Product, What Should I Do?
İcap İnş. Cam Paz. Tic. Koll. Şti. What can you send? When the product reaches us, the replacement will be made after the necessary examinations and the correct/new product will be sent to you as soon as possible.
My bill was not delivered with my order. What should I do?
All orders delivered by cargo are delivered to the cargo company according to the information you have shared and the invoice created in line with your order.
Our invoices are an integral part of your orders.
Your invoice is delivered to you in a transparent plastic pocket outside the parcel containing your order.
If for any reason the invoice in this pocket is not delivered to you by the cargo company, please remind the cargo officer and insist that you request your invoice.
For invoices that cannot be delivered despite all your requests, please keep a report and notify us. In the light of this report, your invoice will be found by the cargo company as soon as possible, or a copy stamped "Like the Original" will be prepared by our company and forwarded to you.
Didn't I Receive All of the Products in My Order?
If the products specified in the invoice are not included in the package, ask the cargo officer to keep a report and contact us.
The number of products must be the same as the number of products stated on the invoice you receive. A separate invoice is issued for each partial shipment.
If there is more than 1 product in your order, our shipments can be made in parts.
Can I order from abroad?
Currently it is not possible to ship outside Türkiye.